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| Faq |
Q1
What is embroidery digitizing?
A: Before any design can be embroidered, it needs
to be converted into a format that is accepted and
readable by the embroidery machine used. The digitized
file basically tells the embroidery machine where,
how and which color to use while stitching. We are
here to provide you with that service.
Q2 How do I get my artwork digitized?
A: Firstly, you will need to register to become
a member of Quick Digitizing. Once you are a member,
you will be able to click on the ‘New Quotation’
or ‘New Order’ links at the back-end
of the system. If you would like to have a quotation,
but do not want to register, you may also email
us your quotation request at
support@quickdigitizing.com. Please be sure
to include the size, color and fabric information
so that we can give an accurate quotation.
Q3 How do I register with Quick Digitizing?
A: You can click on the ‘Registration New’
link on the top right hand corner of Quick Digitizing’s
index page. Fill in the appropriate information,
then click ‘Submit’. Make sure that
the email address given is correct. Once we have
confirmed your registration, you will be able to
use your login
and password to access the back-end service.
Q4 What are the advantages of registering
with Quick Digitizing?
A: You will receive 25% off your first design, no
matter what the stitch count. Please note that our
minimum cost per design still applies.
Q5 How do I send an order or quotation or
pay for a design once I am registered?
A: Please click on the ‘Work Flow’ link
under the ‘Member’ heading to find a
detailed description of how to work your way around
our back end system. Please contact us if you have
any further queries.
Q6 How should I send my artwork?
A: Quick Digitizing accepts almost any computer
generated designs. The design can be scanned or
drawn using computer software. As long as the design
is relatively clear and the colors are specified
in the order form, we will be able to convert the
design into digitized formats.
Q7 What image formats do you accept?
A: We accept almost any kind of computer generated
formats. You can us the image in any of the following
formats: BMP, JPG, GIF, TIF, PCX, CDR, AI, PSD,
PDF, PCT, WMF. Feel free to send other formats that
are not listed. We should be able to view the artwork,
however, our preferred format is JPG since it is
small and can be viewed easily by many software.
Q8 How do I send you my artwork?
A: You can simply upload the image via our online
order form, or email us the image as an attachment
at sales@quickdigitizing.com
Q9 How long will the digitizing process
take?
A: Normally we should be able to complete the digitizing
within 24 - 48 hours, but if there is a special
need to receive the product sooner, let us know
in the order form and we will cater to your needs.
Q10 Which output can I choose for my digitized
designs?
A: We can create any output required by your machine.
Whether you are using a Tajima, Barudan, Happy,
Brother, Wilcom, or Pfaff machine, we will be able
to create an output suitable for your machine. You
do need to specify which type of machine you wish
to use the digitized design on, so that we can create
a suitable output.
Q11 How do I pay for my designs?
A: We have a simple online credit card payment system
that accepts all VISA and MasterCard. Once we have
completed digitizing your image, you will be able
to select the design that you would like to pay
for and click ‘Pay Order’. Once the
payment has been confirmed, you will be able to
download the completed embroidery design at our
web-site. Please not that you must be logged-in
in order to pay for a design.
Q12 Which Credit Card do you accept?
A: We currently accept VISA and MasterCard.
Q13 Is it safe to send the Credit Card information
online
A: It is very safe to enter your Credit Card details
at our online payment system. We use a gateway system
provided by the UOB Bank. They are Thailand’s
leading e-commerce bank, with a great reputation
for service and security. They are equipped with
the latest security technology and are also approved
by VeriSign. You can be sure that there will not
be any security issues while processing your online
payment.
Q14 How can I contact you about further enquiries
A: Please feel free to contact us with any further
questions at support@quickdigitizing.com. |
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